Inclusion & Diversity
Inclusion is morally the right thing to do. And it's good for our business too.
Whilst we specialise in supporting our customers with their Inclusion & Diversity hiring plans, we also focus on our responsibilities as an employer.
We are a Disability Confident Committed organisation, and have an equal balance of men and women in the business. We support Show Racism The Red Card and are a regular attendee at Pride. We also work with women returners, military leavers and neurodivergent individuals on employability support. We are also signatories of the Tech Talent Charter, enabling a better balance of men and women in STEM careers.
Wellbeing & Community
We take our responsibilities to our employees and our wider communities very seriously and manage to have some fun along the way. Our team of Charity Champions help the business to support our annual chosen charity with fun events and volunteering time. In recent years we have supported Sue Ryder, Macmillan Cancer Care, Mind, SANDS and Prospect Hospice Swindon amongst others. We're Payroll Giving accredited and have trained a team of Mental Health First Aiders in each of our locations. We are also signatories of the Time to Change and the Employers' Initiative on Domestic Abuse (EIDA) campaigns.
Covid-19 has brought its challenges for all of us and as a business, we have responded by supporting our staff with flexibility, an additional half-day paid holiday to take to support carers, and an enhanced Employee Assistance Package with direct access to occupational health, counselling and GP advice.
Our Culture Champions are focussed on continuously improving our culture, internal communications and running events so we can feel part of a caring Outsource team. Our End of Year event happened online this year with a virtual campfire where everyone could share their positive stories whilst toasting handmade marshmallows!
Environment & Safety
As a UK-wide business, we undertake regular office environmental and safety audits. We recently replaced all of our lighting with the latest LED fittings and have utilised window film to reduce overheating and heat loss. All of our offices operate a wide mixed recycling scheme and we place our used IT with charity partners.
We have paperless offices, using a cloud computing system to increase efficiencies and communication amongst our widespread teams. We've given them the flexibility to work where suitable, especially during the recent pandemic, which in turn has seen a significant cut in carbon emissions and mileage for our business and allows our employees to manage their caring responsibilities and has cut the number of after-hours commutes in the darker months of the year.
We also offer the Bike to Work scheme and season ticket loans for public transport.
Quality
As a customer-focused business, we've been ISO9001:2015 Quality Accredited for many years now. We have a business-wide team of Customer Champions who meet quarterly, delivering tangible business improvements from feedback provided via Feefo from our customers and staff.
As part of our commitment to our industry, we are members of the Recruitment & Employment Confederation (REC) and Staffing Industry Analysts (SIA).
Our Finance team is FSQS accredited to demonstrate our commitment to the Financial Services and Banking industries and unusually, we have a large committed Contractor Care team who ensure that our contingent workforce is looked after from the moment they are offered their new role until they finish their contract.
And finally, we're IR35 prepared. Our dedicated Compliance team has been working on this legislation and engaging with Government and customers to help them navigate the changes since 2015.
Privacy & Security
As a specialist recruiter working in the Technology industry, we understand the widespread threats to our business and our customers' businesses from criminals. We are therefore CERIS and Cyber Essentials accredited, not only placing the best Cyber professionals in the business but also protecting our customers' data from malicious intent.
We're fully GDPR compliant with our Quality Accreditation ISO9001:2015 and we use secure e-sign processes and systems for right to work and security checks. Our dedicated Compliance team ensures we adhere to the latest legislation in the UK and the EU across our business.
Customer Satisfaction
We ask all of our customers to give us feedback on a regular basis, to make sure we are focused on continuous improvement. Our team of Customer Champions across all of our offices monitor the feedback and devise new systems and processes to maintain our high standard of service.
We were delighted to be awarded the Feefo Gold Trusted Service Award for a consistently high star rating above 4.5/5 from our customers.
You can click on the yellow tab on the right or below to read their comments and see our current star rating.
